The 2016 LIHEAP contract requires agencies to provide written notification to customers within 15 days of receipt of their application. Agencies have notifications of incomplete documentation, denials and benefits in place. These will suffice if completed within 15 days, otherwise a notice of receipt must be sent. Integrated ServTraq© software features enable agencies to streamline the notification requirement and maintain electronic records for compliance verification in a cost effective way. CSD reviewed the solution proposed and offered conditional approval documented in the attachment below.