Sign-in to CALIHEAPAPPLY.com and go to the Submitted Online Applications tab.
Download the Files and review the supporting documentation. Click “Edit” open the application and make corrections.
Note: The CSD 43 (Intake Application) and uploaded files will be merged together into 1 file.
Click on the Application Data tab to make. If additional information or documentation is needed, click
Scroll to the Missing Documents section. Click Add Missing Documents. Add an entry for each missing piece of information requested.
Enter the following information and click the floppy disk icon to save:
Enter the name of the missing document
Add a note to provide further details
Add a link to the additional agency-document being requested. (example: Zero Income Certification form) Links are specific to each agency.
CCES Link: Included in Rent Certification Form
CCES Link: Zero Income Declaration Form
Click Back to Application, and Save and Close the application.
The Application Status will be updated to “Deficient”.
Informational Only – Customer View
An email will be sent to the user, and upon logging in to CALIHEAPApply.com, they will be able to review the missing documentation request(s) and to submit additional documentation.
Review Missing Documents
Upload Missing Documents
Once the customer uploads missing documents, the application is placed in a “Corrected” status. You can filter the view by status. Repeat the steps to re-process the application for eligibility determination.