Q: Why do I have jobs that do not appear on the Scheduling List or Open Jobs List? 

A:Jobs with an outdated “WSAG Signed Date” will not appear on either list. This is done to eliminate outdated jobs. Check the following fields and update if necessary:

· Check the “WSAG Signed Date” (within (Dwelling ID page)

· Verify the Job is linked to a Customer and Eligibility Record (within the Job Details Page)

· Check that the Job has not been closed (within the Job Details Page)

If you still need help, open a ticket with the support desk.