Q: I am entering a propane application and the propane supplier is on my vendor list but when trying to save the application I'm receiving the following error message " The utility provider entered is not valid for this program" What might be causing this error?

A: This is because whichever utility you have selected to pay is not valid for the program you have selected. You can associate a utility with a program in the Administration section. Under Agency Details>click the LIHEAP contract>select the EHA 16 program and click the subprogram you are trying to use. Under Section click Utilities, and make sure your utility is entered in the list.For a detailed procedure click here Fixing Invalid Utility Provider Message

Ticket #3199