Q: I tried printing the Benefit and Denial Letters for the first time and got the following error message "A problem occurred with the website. IT staff have been notified of the error". Why am I getting this error message?

A: Make sure to have your agency address entered in ServTraq (which is identified as a Mailing Address). Have someone with an Agency/Admin role edit your locations to be correct, the reports will then populate. To add your agency's address go to Admin>Agency Details>Agency Locations

Ticket: 3410