Q: Our agency has two different payment amounts for our 2016 WPO Components. For wood and propane the payment total is $800 but for wood pellets it's $468. The cost of wood pellets is significantly less than Is there anything that can be done to make this reflect in ServTraq? 

A: The way to handle this is to set the payment amount to the lower of the 2 amounts in the program setup. Then, when entering wood or propane you can add a $332 supplement to get to the $800 payment for those fuels. You can set this up by going to Admin> Agency Details>Agency Contracts>Subprograms>Payment Amount 

Ticket #3246