Q: I am trying to enter a new application into ServTraq, all the information seems right from my end but will not save because the following message generates “Utility Provider is not a valid program” what can I do?

A: This error means that the utility vendor selected has not been added to the program you are trying to benefit the customer under.

This link will provide information on the steps necessary to add the vendor to the program. This process requires admin permission:


Ticket # 3981