A: The Recertification process is the method to use when billing a call back with an outdated certification date.

Use one of the options available:

First Option

If the weatherization job is linked to a “regular HEAP application” open the Eligibility Record linked to the job.

Scroll to Recertifications and add a “Recertification Date” that would make the documents work. We suggest to use the  jobs Assessment Date.

Second Option

If the Job was linked to an eligibility “short-form” you would need to unlink and relink the job to a new eligibility record.

Ticket# 4624