Issue: The client/customer has a submetered electric account. However, submetered is not an option to select for the electric account during application entry. 

Solution: "Submetered" must be entered as a utility within your Agency Settings. 

Step 1: Go to Administration > Agency Details > Agency Contracts. 

Step 2: Select your agency's active Contract.

Step 3: Select the appropriate Subprogram.

Step 4: Under Utilities, click the blue + icon. 

Step 5: Select "Submetered" and check the Active checkbox. 

Step 6: Click save. 

Step 7. Repeat steps 3-6 for all appropriate utility assistance Subprograms.