Issue: The client/customer has a submetered electric account. However, submetered is not an option to select for the electric account during application entry.
Solution: "Submetered" must be entered as a utility within your Agency Settings.
Step 1: Go to Administration > Agency Details > Agency Contracts.
Step 2: Select your agency's active Contract.
Step 3: Select the appropriate Subprogram.
Step 4: Under Utilities, click the blue + icon.
Step 5: Select "Submetered" and check the Active checkbox.
Step 6: Click save.
Step 7. Repeat steps 3-6 for all appropriate utility assistance Subprograms.