As of Program Year 2023, CSD requires the following fields to be entered on all utility assistance applications:

  • Household Ethnicity 
  • Household Race 
  • Household Gender 
  • Customer Ethnicity 
  • Customer Race 
  • Customer Gender 

Race, ethnicity, and gender must be entered in two different sections in ServTraq: the Customer Record and the Application.

The demographic fields entered in the Customer Record MUST match the demographic fields entered on the Customer’s application, and vice versa. 

See the guide below on how to enter a Customer's demographics.