Step 1: Review the job rejection and identify which demographics are missing or need to be corrected.
Step 2: Open the Customer Record and/or Application associated with the job, and correct the demographics listed. The demographic fields (and counts) in the Customer Record MUST match the demographic fields (and counts) on the application, and vice versa.
EXAMPLE #1: GENDER
Rejection: The customer record has the applicant as a SELF-IDENTIFIED FEMALE but the number on the application for that category is 0. It should be at least 1.
Correcting the Rejection: The customer record has the gender as "SELF-IDENTIFIED FEMALE"...
...BUT the application has the gender field "SELF-IDENTIFIED FEMALE" at zero!
You would need to update the application gender field "SELF-IDENTIFIED FEMALE" to match the count in the Customer Record. In this example, there is only one person in the household, so the Gender count is 1.
EXAMPLE #2: ETHNICITY
Rejection: The customer record has the applicant's ethnicity as NON-HISPANIC, LATINO, OR SPANISH ORIGINS but the number on the application for that category is 0. It should be at least 1.
Correcting the Rejection: The customer record has the Ethnicity as "NON-HISPANIC, LATINO OR SPANISH ORIGINS" ...
...BUT the application has the ethnicity field "NON-HISPANIC" at zero!
You would need to update the application ethnicity field "NON-HISPANIC" to match the count in the Customer Record. In this example, there is only one person in the household, so the ethnicity count is 1.
EXAMPLE #3: RACE
Rejection: The customer record has the applicant's race as WHITE but the number on the application for that category is 0. It should be at least 1.
Correcting the Rejection: The customer record has the Race as "WHITE" ...
...BUT the application has the Race field "WHITE" at zero!
You would need to update the application Race field "WHITE" to match the count in the Customer Record. In this example, there is only one person in the household, so the Race count is 1.
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Please note: the above process is the same if the household size is greater than 1.