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Your agency is currently using the CSD CORE web-service to import UA Rejected Records back to ServTraq© and eliminate the manual entry process.
The best way to verify that the CSD CORE web-service returned all rejected records to ServTraq© is to check the Deficiency/Rejection report in CORE the next day after your transfer.
The CORE web-service is out of ServTraq© control and we cannot guarantee it works as intended and designed by CSD. We have no way of knowing if and when the service fails.
If you decide to continue using the CORE web-service for status updates, please make sure to check the Deficiency/Rejection report in CORE. Otherwise, you run the risk of having “Rejected/Working Deficient” records in CORE with a “Transferred” status in ServTraq©.
If you would like to revert back the ServTraq© setting and stop using the CORE web-service for status updates, go to Admin>Agency Admin>Unmark the Apply CORE status Updates? Checkbox. After each transfer, you will need to manually enter each rejected record on your CORE report.
For more information or questions, please email Info@ServTraq.com.